Our services are designed to meet the needs of those who require assistance and or support to continue living in their homes and communities. We offer a client-centred service that is tailored to meet your or your loved one’s specific needs.
Your safety is a key priority and to reassure you:
All our care workers are checked with the Criminal Records Bureau
All our care workers undertake a mandatory three day Induction Training before they can be assigned to any of our clients
We are registered with the regulator, Care Quality Commission and comply with all statutory requirements.
We have an easy to understand complaints procedure which gives you clear process to follow of you are not happy with the level of care we are providing you with.
We have robust quality assurance procedures which ensure we get your feedback and allow us to respond promptly to your feedback. We will be communicating with you regularly to ensure that our service is still relevant to your needs.