We are committed to providing you with care of the highest quality possible in the comfort and safety of your own home. We know that having a stranger in your home can be worrying that’s why we do everything possible we can to select the carer we think will best suit your situation. Our team will always visit you in your home so that we understand your needs and work with you or relatives in developing your care plan. We use this information to help achieve compatibility between you and your carer.

• We aim to provide you with the highest quality of care possible which is safe and adequate. To achieve this:
• We check all our carers with the Criminal Records Bureau.
• We only provide you with carers with the skills necessary to meet your needs.
• We train our staff to the highest standards that are required to provide you with an exceptional care service.
• We have monitoring processes which will ensure that both you and your carer are well supported.
• We provide our carers with on-going training as we as support them through NVQ qualifications for those who do not have this qualification.
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• Your carer can stay with you for as long as you need them
• The service you will receive is tailored to meet you specific needs and preferences
• We value your feedback and we will respond promptly to your feedback. We will be communicating with you regularly to ensure that our service is still relevant to your needs.
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• We have an easy to understand complaints procedure which gives you clear process to follow of you are not happy with the level of care we are providing you with.
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We are committed to closely working with you and/or your family to discuss, understand and assess your individual needs and develop a care plan that best meet your needs. Our quality control procedures helps us to respond promptly to the changes in your needs as well as adapt your care plan and our work practices to your needs with the minimum of fuss.